Welcome. welcome, welcome to our FAQ page. Please browse through this page before sending us a message. If you can't find the answer you're looking for, then head on over to the Contact Us page and we will get back to you as soon as possible. Thanks!
How long will it take to get my tag?
Processing time to make the custom ID tags is 2-4 days to engrave and stain the wood, then we ship it out using regular Canada Post mail which will take 5-10 days. We offer local pick up in Calgary, AB (select this option at checkout if you would like to get your ID tag sooner).
Regular Canada Post mail is not tracked, if you would like your shipment tracked you can select Xpresspost to track your shipment.
Check out our shipping information page for detailed information on shipping!
How much does shipping cost?
Regular shipping is $3, Xpresspost shipping is $15 and if you spend over $39 it's free to ship (regular shipping).
Where will my phone number go on the tag?
Phone numbers are always placed on the back of the tags.
Can I add a second phone number?
We are still working out our process for this, if you would like a second phone number please email us using the contact us page and let us know your order # and second phone number.
Do you ship internationally?
Yes! We ship all over the world. International shipping costs more to ship so you will see a price increase at checkout. The shipping time increases, it can take anywhere from one week to one month for packages to arrive across the world.
What wood should I choose for my tag?
This is mostly personal preference! Cherry, Maple, and Walnut wood are all great options. Here are the main features of each one:
Natural cherry wood is perhaps the most prized furniture hardwood in North America. Easily our most popular seller, cherry is a smooth-grained, reddish-brown hardwood that comes from the American Black Cherry fruit tree.
Cherry is renowned among woodworkers and furniture aficionados for its color and aging process.
Maple wood is incredibly strong, looks great, and stains nicely. Woodworkers and furniture aficionados gravitate towards maple for its light, creamy color, smooth grain pattern, and impressive durability.
Although there are dozens of species of maple trees around the globe, the species most common among woodworkers is Hard Maple (aka Sugar Maple or Rock Maple).
Walnut wood is dark, hard, dense and tight-grained. It's prized by woodworkers for its strength, grain and color. Over the years, natural walnut wood develops a lustrous patina. As the only dark-brown domestic wood species, it has a large following of devoted woodworkers and fine furniture aficionados.
Although there are many varieties of walnut trees, just a handful are native to North America. Of them, the Eastern Black Walnut, also called the American Black Walnut or American Walnut, is the one typically used for woodworking.
What if my package is lost?
Once a package has been shipped, it is no longer our responsibility. We have performed our duty and am not liable for missing packages. Unfortunately sometimes packages do get lost, that is out of our control. If your package has been MIA for over 30 days, please contact us and we will look into the problem.